On October 4th, 2022, we received an inquiry from a Saudi Arabia customer about the Electronic crane scale. The customer told us that he needs a 5T Electronic crane scale for the crane. After communicating with the customer and confirming the parameters, we provided the customer with the OCS series of direct-view electronic crane scales. After the customer’s confirmation of the quotation and product specifications, it is finally confirmed that this Electronic crane scale fully meets their requirements. Because the customer urgently needs this product, after communication, the customer adopts DHL Express for transportation.
And just to be on the safe side, the client asked the following questions:
1. Commercial registration of the company?
We provided the client with a copy of our business license and stated that we have 34 years of manufacturing experience in the crane industry.
2. Have you ever exported products to the Middle East?
We have provided the customer with pictures of the products exported to Middle East countries including Saudi Arabia, Kuwait, UAE, Oman, Qatar, Turkey, Israel, Palestine, Syria, Lebanon, Jordan, Yemen, Armenia, Azerbaijan, Egypt, Libya, Tunisia, Algeria, Morocco, and so on. There are cranes and hoists. Roll-up car, of course, also include electronic crane scales and other delivery pictures.
3. How much will it take to have to be here in the client’s factory?
According to the DHL delivery time provided by our forwarder, as well as the inventory of electronic crane scales in our factory, I replied to the customer that they could arrive at their factory address in two weeks at most, which would not affect their urgent need for use.
4. Maximum capacity to bear load is 5 tons?
Yes, exceeding this tonnage may cause problems with the equipment.
Our customer in Saudi Arabia is a very famous steel mill in Jakarta, so they are very worried about whether we can provide electronic crane scales that meet their working conditions. I collect parts of our cooperative clients and send the documents to our clients for reference. As a professional crane manufacturer in China, Saudi Arabia is one of our company’s main markets; we have many cooperative clients here, and we have sold whole sets of cranes for our clients, and also customize the crane solution fully according to clients’ actual working conditions. At the same time, providing crane solutions to steel companies is also our main field; and we are very specialized in crane customization.
In addition to these questions that customers need to determine, we also provide customers with the following main characteristics of electronic crane scales:
1. Electronic crane scale Picture
2. System configuration
3. Function and characteristics:
4. Specifications and parameters:
And we will also provide the whole set electronic crane sale service to our clients, the following items for your reference:
Generally, the warranty period is 12 months, during the warranty period, if there are any problems with quality based on correct operation, we will send the spare parts to you for free and provide you with technical support. These spare parts are produced by our factory, and we have a large number of stocks, so we can send them to you at any time.
We have CE, SGS, and ISO certificates, and our crane and spare parts fully meet these international standards.
About 7 days
For your project, we will also develop a professional team (design engineer, product manager, quality supervision manager, project manager, and sale manager) to provide the service for you. If any questions, we will answer them for you at any time.
After communication about the solution and price, our client finally decided to purchase the electronic crane sale.
If you also need the electronic crane scale or other crane spare parts, please kindly send us your requirements, then we will design the most suitable solution for you.
